PRIVACY POLICY
1. DATA CONTROLLER
In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), Spanish Organic Law 3/2018 on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD) and other applicable regulations, we inform you about the processing of your personal data.
Data controller
HL MALTA
Trading name: Agencia de servicios y gestoría
NIF/CIF/VAT: 23645026
Registered address: Msida Trig It Torri Malta 1820
Email: Info@hlmalta.com
Telephone: +35699933584
2. PURPOSE OF THE PROCESSING
The personal data provided will be processed for the following purposes:
Management of educational programmes
Erasmus+ programmes.
International student mobility.
Teacher mobility.
Access to higher education programmes.
Short-stay programmes.
English courses and exam preparation.
International internship programmes.
Administrative management
Preparing quotes.
Formalising enrolments.
Managing registrations.
Invoicing.
Collections and payments.
Document management.
Logistical organisation
When necessary for the correct provision of the service, we may manage:
Flight tickets.
Accommodation bookings.
Student residences.
Host families.
Hotels.
Airport–destination transfers.
Medical insurance.
Travel insurance.
Cultural activities.
Excursions.
Local transport.
Customer service
Answering queries.
Managing requests for information.
Handling complaints.
Providing assistance before, during and after the trip.
Commercial information
With prior consent, we may send information about:
New programmes.
Erasmus scholarships.
Calls for applications.
Courses.
Promotions.
Events.
International events.
The user may withdraw such consent at any time.
3. LEGAL BASIS FOR PROCESSING
The processing of data is based on:
The data subject’s consent.
The performance of a contract.
The application of pre-contractual measures.
Compliance with legal obligations.
Our legitimate interest in improving our services.
4. DATA WE COLLECT
We may process, among others, the following data:
Identification data
Full name.
ID document.
Passport.
Nationality.
Date of birth.
Contact details
Address.
Email.
Phone number.
Academic data
Educational institution.
University.
Studies completed.
Language level.
Academic record when necessary for a programme.
Professional data
Company.
Teaching centre.
Job title.
Specialisation.
Professional experience.
Administrative data
Banking information when necessary for payments.
Invoicing.
Tax data.
Travel-related data
Dates.
Itineraries.
Flights.
Bookings.
Accommodation.
Transport.
Data required for insurance
Only the data strictly necessary to process the contracted insurance.
We will never request data that is not adequate, relevant and necessary for the corresponding purpose.
5. SOURCE OF THE DATA
The data may be obtained:
Directly from the data subject.
From educational institutions.
From partner universities.
From Erasmus+ bodies.
From training centres.
From partner companies.
From public authorities where permitted by law.
From legal representatives in the case of minors.
6. RECIPIENTS OF THE DATA
In order to correctly provide our services, data may be shared, when necessary, with:
Universities.
Language schools.
Educational institutions.
Erasmus+ bodies.
Internship centres.
Partner companies.
Hotels.
Residences.
Host families.
Airlines.
Transport companies.
Insurance companies.
Banks.
Public authorities.
Immigration authorities where there is a legal obligation to do so.
All of them will process the data solely to provide the corresponding service.
7. INTERNATIONAL TRANSFERS
Given the international nature of our services, some data may be processed outside the European Economic Area.
When this occurs, HL MALTA will ensure that such transfers comply with the GDPR through:
European Commission adequacy decisions.
Standard Contractual Clauses.
Appropriate safeguards provided for by European legislation.
8. RETENTION PERIOD
Personal data will be retained:
For as long as the contractual relationship lasts.
For the periods required by tax, commercial and administrative law.
Until the educational programmes have ended.
For as long as consent for commercial communications remains in place.
For the periods necessary to deal with any legal liabilities.
9. DATA SUBJECT RIGHTS
The user may exercise the following rights at any time:
Access.
Rectification.
Erasure.
Objection.
Restriction of processing.
Portability.
Withdrawal of consent.
Not to be subject to automated decisions, where applicable.
These rights can be exercised by contacting:
Email: Info@hlmalta.com
Postal address: Msida Malta 1820
Enclosing proof of identity where necessary.
The user may also lodge a complaint with the competent supervisory authority.
10. MINORS
Where programmes are aimed at minors, the prior consent of their parents or legal representatives is required, in accordance with the applicable regulations.
11. DATA SECURITY
HL MALTA applies appropriate technical and organisational measures to protect personal data against:
Unauthorised access.
Alteration.
Loss.
Destruction.
Improper disclosure.
Unlawful use.
These measures are reviewed periodically to ensure an adequate level of security.
12. COMMERCIAL COMMUNICATIONS
We will only send commercial communications where there is prior consent or a legal basis allowing it.
In each communication, the user may unsubscribe free of charge.
13. SOCIAL MEDIA
HL MALTA maintains profiles on various social media platforms for informational and communication purposes.
User interaction with these profiles is governed both by this Privacy Policy and by each platform’s own policies.
14. COOKIES
The use of cookies is governed by the corresponding Cookie Policy available on this website.
Web analytics: with your prior consent, we use Google Analytics 4 (Google Ireland Limited) to understand in aggregate how this website is used (pages visited, time spent, country and device). We anonymise the IP address and this tool is only activated if you accept statistics cookies. You can withdraw your consent at any time from the “Cookie settings” link in the footer. Google may process data outside the European Economic Area with the safeguards described in section 7. Legal basis: consent (Art. 6(1)(a) GDPR).
15. AMENDMENTS
HL MALTA may update this Privacy Policy to adapt it to legislative or technological changes, or to changes in the services it provides.
The current version will always be the one published on the website.
16. CONTACT
For any query related to data protection law, you may contact:
Level 2, Airways House, High Street, Sliema, SLM 1549
Telephone: 23287100
Email: idpc.info@gov.mt